Operations Manager

Location: Shelbyville, Kentucky
Reports To: Executive Director
Employment Type: Full-Time, Exempt
Position Summary
This position provides comprehensive operational, financial, administrative, and organizational leadership in support of the Executive Director while managing marketing, communications, and all member-facing platforms.

The Operations Manager is essential to the daily operations, financial integrity, member experience, and public image of the Chamber. This role requires professionalism, discretion, strong organizational skills, initiative, and the ability to manage multiple priorities across Chamber programs, events, and strategic initiatives.
Operations & Administrative Leadership
·       Performs all administrative and operational functions for the Chamber as directed
·       Provides operational leadership in support of the Executive Director
·       Attends all board and committee meetings, records accurate meeting minutes, and manages follow-up actions
·       Prepares agendas, reports, presentations, correspondence, and meeting materials
·       Manages calendars, schedules meetings, and coordinates logistics
·       Serves as a primary point of contact for internal and external communications
·       Maintains organized and accurate records
·       Supports strategic initiatives and special projects
Membership Administration & Member Services
·       Manages administrative functions of Chamber membership
·       Reviews new member applications and provides recommendations to the Executive Director
·       Oversees invoicing, renewals, terminations, and account maintenance
·       Maintains accurate membership databases
·       Serves as the administrative point of contact for members
·       Provides professional service that exceeds member expectations
 
 
Financial Administration & Payroll
·       Maintains the organization’s financial activity in QuickBooks
·       Tracks income, expenses, and financial transactions
·       Provides relevant financial information and reports to the Executive Director
·       Manages payroll processing and payroll records
·       Supports budgeting, invoicing, and financial controls
·       Assists with audit preparation and board financial reporting
Marketing, Communications & Brand Management
·       Manages the organization’s website, social media platforms, and all forward-facing communications
·       Ensures consistent branding and messaging across all platforms
·       Creates newsletters, press releases, event promotions, and sponsorship materials
·       Coordinates media relations and public announcements
·       Tracks engagement metrics and performance reporting
Programs, Events & Community Engagement
·       Supports all Chamber programs and initiatives
·       Coordinates logistics for events, activities, and programs
·       Supports Young Leaders Program, Member Mixers, Annual Luncheon, Board Retreats, and other initiatives
·       Ensures a high-quality experience for members, sponsors, and guests
Additional Responsibilities
·       Some support and events occur after hours or on weekends
·       Supports all Chamber initiatives as assigned
·       Performs all other duties as assigned by the Executive Director
Qualifications
Required:
• Associate or Bachelor’s degree preferred or equivalent experience
• Minimum of 3 years experience in operations, administration, marketing, or nonprofit management
• Strong communication and organizational skills
• Proficiency with Microsoft Office and social media platforms
• Ability to maintain a professional image and manage confidential information

Preferred:
• Experience with a Chamber, nonprofit, or membership organization
• Payroll and financial administration experience
• Familiarity with social media and CRM platforms
• Event coordination experience