Inside Parts Representative for Service

Job Description – Process Machinery, Inc.
 
Job Title:               Inside Parts Representative for Service  
Location:               Shelbyville, KY (not remote)
Schedule:              Monday – Friday, 7:30am – 4:30pm 
Salary/rate:          Up to $27 per hour (based on experience)
 
About us:             
PMI’s mission is to provide full-service solutions for the mineral processing industry, with professional engineered systems, high quality distributed products, and exceptional services.
About the Role:                  
We are looking for a Inside Parts Representative to join our Service Department, supporting customers with their heavy machinery repair and parts needs—especially in the mining and aggregate industries. This role will work closely with the Inside Parts and Service teams to troubleshoot equipment issues, prepare parts quotes, process orders, and keep repairs on track. If you're technically minded, organized, and enjoy supporting customers with urgency and professionalism, we want to hear from you.
Responsibilities:                 

• Serve as the primary parts liaison for the Service Department, supporting customers and field service techs.
• Troubleshoot equipment issues and provide part recommendations based on technical manuals and drawings.
• Prepare accurate quotes and sales orders using ERP/CRM systems (Salesforce, Acumatica).
• Order, track, and expedite parts for service jobs, ensuring timely delivery and communication.
• Coordinate with vendors to quote, negotiate pricing, and resolve issues or delays.
• Assist in processing returns, managing shipping, and supporting warehouse logistics as needed.
• Manage incoming service-related calls and breakdown orders with urgency
• Maintain accurate documentation, correspondence, and customer records.

• Prepare, issue, and maintain files and correspondence as necessary to conduct department and company business in an orderly, efficient, and professional manner. Complete reports and other required paperwork accurately and in a timely manner. Prepare other reports as directed by management.
• Adhere to established policies and procedures.
• Attend vendor sales/product knowledge schools/seminars, as required.
• Provide service parts and support functions to the service department as directed by supervision.
• Assist in general warehousing activities, as directed by supervision.
• Assist in general delivery activities, as directed by supervision.
• Assist in managing incoming customer phone calls, as directed by supervision.

• 3–5 years of customer service experience in a technical, mechanical, or industrial setting.
• Proficient with Microsoft Office Suite, ERP systems (e.g., Acumatica, Oracle, Dynamics), and CRM software.
• Ability to read technical manuals, blueprints, and part diagrams.
• Highly organized with strong communication skills and attention to detail.
• Customer-service driven with problem-solving mindset.
• Prior experience at a parts desk in heavy equipment, industrial, or mechanical environments.
• Ability to prioritize tasks in a fast-paced, high-stakes environment.

• Prior experience supporting field service teams or working in a maintenance repair environment.
• Experience with sales margins, technical quoting, or vendor negotiation.